Processing Times:

We strive to ship each item in your order within 3 working days of the order date. However, during festivals, sales, or other mitigating circumstances, it may take up to 5 working days.

Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the following day.

Domestic Shipping:

Please allow 7 to 10 business days for your order to arrive within domestic locations.

Energetika369 uses reputable courier partners to ensure your order reaches you swiftly and safely.

International Shipping:

International delivery times vary based on destination. Please allow 14 to 21 business days for international orders.

All international orders are subject to shipping fees, which will be calculated based on the destination and weight of the order at checkout.

Shipping Confirmation and Tracking:

Once your order is dispatched, you will receive a shipping confirmation email with a tracking ID.

Payment Methods:

Available payment methods include only prepaid options. Please note that COD is not available.

Damages and Issues:

If your order arrives visibly damaged, or if the packaging has been tampered with, please refuse delivery and contact our customer service immediately. You can reach us via the contact form at energetika369.com/#contact-us, including your order ID and images of the damaged product. We will dispatch a replacement or initiate a refund promptly.

For any further assistance, you can submit a ticket by filling out a simple form at energetika369.com/#contact-us.

All orders are shipped with an invoice. If you do not receive an invoice, please contact us at energetika369.com/#contact-us.